Refund Policy

Last updated: 1 September 2026

1. The principle behind this policy

A Tivo 8K subscription is a digital service that is delivered immediately: within minutes of your payment, a working line exists and can be used. That makes blanket “no questions asked” refunds impossible to offer honestly — the service has already been consumed.

So we do the opposite. We give away a free 24-hour trial line so you can verify the channels, the quality and your own connection before spending anything. If you still hit a genuine technical failure after buying, the rules below apply and we honour them without argument.

2. When you are entitled to a refund

You can request a refund if any of the following is true:

• Your line was never delivered. If we fail to send working credentials within 24 hours of a confirmed payment, you get a full refund.
• A technical fault on our side stops the service and we cannot fix it within 72 hours of you reporting it — for example a server failure affecting your whole package.
• The service is materially different from what was advertised on this website at the time of your purchase.
• You were double-charged, or charged for a plan you did not order. Duplicate payments are refunded in full, always.

Where a refund is approved for a subscription that has been partially used, we refund the unused portion, calculated by whole days remaining in the term.

3. When a refund will not be given

We would rather tell you this before you order than after:

• Change of mind after the line has been delivered and used.
• Problems caused by your own equipment or connection — an unstable internet line, an overloaded router, an underpowered box, or Wi-Fi that cannot carry 4K. We will help you diagnose these for free, but they are not our fault.
• A specific channel you assumed we carried and did not check first. Ask us before you buy, or check it on the trial — we answer honestly, including “no, we don't have it”.
• Refusing to attempt basic troubleshooting. If you will not try the steps our support sends, we cannot establish that the fault is ours.
• ISP-level blocking that a VPN resolves. That is your provider restricting traffic, not our service failing.
• Sharing, reselling or automated abuse of your line, which terminates the subscription without refund.
• Requests made more than 7 days after the issue first appeared, since by then the evidence is gone.
• Free trial lines — nothing was paid, so there is nothing to return.

4. How to request a refund

Message us on WhatsApp at +1 (505) 528-2537 with:

• the username on your line, or the number you ordered from;
• the date of purchase and the plan you bought;
• a clear description of the problem, and roughly when it started;
• a photo or short video of the screen showing the failure.

Support will first try to fix the issue — in most cases it is solved in the same conversation. If it cannot be fixed within the 72-hour window, we move straight to the refund without making you chase it.

5. How long it takes

• Decision: within 48 hours of your request, once troubleshooting is complete.
• Card and PayPal: 5–10 business days to appear, depending on your bank.
• Cryptocurrency: sent within 24 hours of approval, minus the network fee; the amount is calculated at the rate on the day of the original payment.
• Bank transfer: 3–7 business days.

Refunds always go back to the method you paid with. We cannot send a refund to a different account or a different person.

6. Chargebacks

Please talk to us before opening a dispute with your bank. A chargeback freezes the account, immediately terminates the line, and takes weeks to resolve — whereas a message to support usually resolves things the same day. If you open a chargeback while an active refund request is already in progress, we will simply provide the evidence to the payment provider and let them decide.

7. Cancellation

There is nothing to cancel. Tivo 8K subscriptions are one-time payments with no auto-renewal and no card stored. When your term ends, the line expires by itself. Cancelling mid-term is therefore simply a decision not to renew — and it does not entitle you to a refund of the remaining days outside the conditions in section 2.

8. Upgrades and credits

Where a full refund is not due but something genuinely went wrong, we would rather keep you than argue over a small sum. In those cases we normally offer service credit — extra days or months added to your line — which is often worth more than the refund would have been. You are free to decline it and stick to the terms above.

9. Changes to this policy

Any change applies only to purchases made after it is published. The version in force when you paid is the version that governs your order, and the date at the top of this page tells you which one that is.

10. Contact

Refunds, billing questions or anything unclear on this page: WhatsApp +1 (505) 528-2537 or email support@tivo8k.xyz, 24 hours a day.