Privacy Policy

Last updated: 1 September 2026

1. Who we are

“Tivo 8K”, “we”, “us” and “our” refer to the team operating this website and the IPTV subscription service sold through it. You can reach us at any time on WhatsApp at +1 (505) 528-2537 or by email at support@tivo8k.xyz. If you are writing about a privacy matter specifically, please put the word “privacy” in your first message so it is routed correctly.

2. What we collect

We deliberately collect as little as possible, because data we never hold is data that can never be lost. In practice that means:

• Contact details you give us. Your WhatsApp or Telegram number, or your email address if you write to us there. This is how we send your line and answer your questions.
• Order details. Which plan you bought, the date, the amount, and the expiry date of your subscription.
• Service data. The username attached to your line, the device type you told us about, and — where you use a MAG or Enigma2 box — the MAC address you provided so the line can be registered to it.
• Technical logs. Connection logs from our streaming servers (IP address, timestamp, stream requested) kept strictly for anti-fraud and capacity planning.
• Website analytics. Aggregate, non-identifying page statistics: pages viewed, country, device type, referring site.

What we never collect

• Card numbers, CVV codes or bank credentials. Payments are processed by third-party providers on their own secure pages — the card data never touches our systems.
• Copies of identity documents. We never ask for a passport, ID card or utility bill.
• The content of what you watch, tied to your identity. We do not build viewing profiles and we do not sell viewing behaviour to anyone.

3. Why we use it

Each category of data has one job, and we do not repurpose it later:

• To deliver the service you paid for — creating your line, activating it, renewing it, and moving it to a new device when you ask.
• To provide support — so that when you message us we can find your subscription without a twenty-question interrogation.
• To keep the service working — detecting shared or resold lines, blocking abuse, and sizing servers before they get overloaded.
• To meet legal obligations — keeping basic transaction records where accounting law requires it.

We do not send marketing messages unless you explicitly asked to hear from us, and every such message can be stopped by replying once with “stop”.

4. Legal basis (GDPR)

If you are in the European Economic Area or the United Kingdom, our lawful bases are: performance of a contract (delivering the subscription you bought), legitimate interests (fraud prevention, service security, aggregate analytics), legal obligation (financial record-keeping) and consent (optional marketing messages, which you may withdraw at any time).

5. Who we share data with

We do not sell personal data. Full stop. We share the minimum necessary with a short list of processors:

• Payment providers — to take and confirm your payment. They receive the transaction, not your viewing data.
• Messaging platforms — WhatsApp and Telegram, because that is where the conversation with you takes place. Their own privacy policies apply to those messages.
• Hosting and CDN providers — the infrastructure that serves this website and the streams.
• Analytics — aggregate website statistics only, configured without cross-site tracking.

We disclose data to a public authority only where we are legally compelled to do so by a valid, binding order.

6. Cookies

This website uses only what it needs to function. We do not run advertising cookies and we do not embed third-party ad pixels.

• Essential — a small amount of browser storage remembering, for example, that you already closed the support chat bubble in this session.
• Analytics — anonymous, aggregated visit statistics used to see which pages are useful.

You can clear or block all of it in your browser settings. Nothing on this site breaks if you do.

7. How long we keep it

• Active subscriptions — for as long as your line is active, plus 12 months, so that renewing later is painless.
• Support conversations — up to 24 months, so we can see the history of a recurring issue.
• Server connection logs — 30 days, then automatically deleted.
• Transaction records — as long as accounting law requires, typically 5 to 7 years.

8. Security

Traffic to this site and to our panels is encrypted in transit. Access to customer records is restricted to the small number of staff who provide support, over authenticated accounts. Payment data is never stored by us, which removes the single most attractive target from our systems entirely.

No system is perfect. If a breach ever affected your data, we would tell you directly and promptly rather than burying it in a status page.

9. Your rights

Wherever you live, you can ask us to:

• tell you what we hold about you;
• correct anything inaccurate;
• delete your data (subject to records we must legally keep);
• send you a copy in a portable format;
• stop using your data for marketing, or restrict a particular use;
• object to processing based on legitimate interests.

Message us and say what you want done. We respond within 30 days, usually the same week, and we never charge for it. If you are in the EEA or UK you may also complain to your national data protection authority; if you are in California, the CCPA rights of access, deletion and non-discrimination apply and we do not sell personal information as that law defines it.

10. Children

This service is sold to adults. We do not knowingly collect data from anyone under 18. If you believe a minor has given us information, tell us and we will delete it.

11. International transfers

Our infrastructure and our team are spread across several countries, so your data may be processed outside your own. Where that involves a transfer out of the EEA or UK, we rely on the appropriate safeguards, including standard contractual clauses with our processors.

12. Changes to this policy

If we change something material, we update the date at the top of this page and, for changes that affect existing customers, send a message. Continuing to use the service after a change means you accept the updated policy.

13. Contact

Questions, requests or complaints about privacy: WhatsApp +1 (505) 528-2537 or email support@tivo8k.xyz. A real person reads it.